The voice comes clearly through the phone, and it’s a surprise to me that the caller is from Australia. He wants career help.
Lower international phone charges and the world wide web have made such conversations more likely than ever before, although it’s still not a daily occurrence for me. He found my blog and my website and wants to work with me. First, I’m complimented. Second, I’m apprehensive about the challenges of career coaching via phone and email.
After negotiating time differences and payment options (bless you, Paypal), we set up a time for our first session.
I couldn’t have imagined this scenario when I took graduate courses in counseling and career development some years ago. I expected to see people face to face. I took for granted that I would see smiles or frowns, that I would determine when a question was in the air, even if unspoken, that I would have body language to interpret.
And now there are clients I will never meet, with whom I struggle to establish rapport, to understand, to provide career guidance. Often, they tell me I am successful, and occasionally we stumble. Someone may speak faster than I do. Someone may need time to think. My day may be beginning as someone else’s day is ending.
The phenomenon of long-distance career work still induces awe. Someone wants to talk with me! Someone values what I might be able to share. Someone wants to share his or her story with me, a stranger. I’m here, ready for the next contact.
Have you had experience with telephone coaching? I’d love to hear your story;
- what worked?
- what didn’t work?
- what techniques did you use for successful communication?