Archive for March, 2010

Physical Therapy is also Mental!

March 29, 2010

Workplace attitude makes  a  difference to the customer.

While attending physical therapy sessions for a broken foot over the past few weeks, I’ve moved from dread (boring! painful! endless!) to anticipation of each session.  The chores of stretching, twisting, and balancing are now interspersed with office banter, an exchange of personal stories, and political experiences in the health care system.  It’s actually stimulating in more ways than an ultrasound machine.

And then there is the networking.  It’s easy to chat with the person on the next bed while receiving heat or ice treatments.  So far, I’ve met a letter carrier with a broken ankle, a local minister, and a construction worker.  Everyone has a story, everyone wishes me well.  This is amazingly comforting.

What is it that successful businesses seem to understand about excellent customer services? They remember that some experts believe there are only four basic emotions, GladMadSad, and Scared. Those last three describe me perfectly when I acknowledge that I fell six months ago, that healing has been slow, that I’ve been homebound more than I want to admit.  So how do I get to Glad?

Glad comes when the receptionist calls you by name.  Glad is when other patients ask how you are doing.  Glad is when the doctor wanders through the room and says encouraging things.  Glad is when your therapist reminds you that you’re doing better than you were last week.

So here is to Bret, Sam, Esther, Janelle, Beryl, and the rest of the gang at the Rehabilitation Services of Greater Washington.  You are the best I could hope for, and a credit to your occupation.  I’m glad I found you.


Online resources for jobhunters (3)

March 5, 2010

Continuing to review the top 10 most popular jobhunting sites on the internet as determined by the Labor Department, I was delighted to see my personal favorite, LinkedIn.  I check my profile almost daily, and appreciate the easy way to keep up with some of the people I care about, personally and professionally.

The best part of LinkedIn is the status update.

  • Looking for a job?
  • Hiring someone?
  • Researching a topic?
  • Presenting at a conference?
  • Teaching a class?
  • Writing an article?

It amazes me that only a few of my connections use the status update.  I know whom Mark Villee wants to hire, I know where Karol Taylor, Tanya Bodzin,  and Ann Poritzky are presenting, and I know that Dave Borchard tickles the imagination with intriguing thoughts and questions.  Where are the rest of you? Or is LinkedIn limited in the number of updates we can see?

There is also a section of LinkedIn that lists position openings.  I have not pursued these, and have no opinion as to whether these are real jobs.  Do any of you have experience with these?

LinkedIn should be at the head of everyone’s social networking sites.  Because your profile is (I trust) not cluttered  up with silly entries and party pictures, this is one web address that you will be proud to put on your resume or link from your website.  Make it easy for a future employer to see you as the experienced person you are.  Your connections will validate you as a serious candidate for consideration as well as verify what you’ve told them on paper and in person.